Heike Birlenbach, Chief Customer Officer SWISS International Air Lines: „Industria călătoriilor este, în esență, despre oameni. În spatele fiecărei călătorii există o poveste personală.”
Heike Birlenbach este Chief Customer Officer al SWISS International Air Lines, unde conduce diviziile Customer și Commercial ale companiei, parte a Lufthansa Group. Cu o carieră construită în una dintre cele mai competitive industrii din lume, ea a ocupat de-a lungul timpului roluri de conducere
Heike Birlenbach, Chief Customer Officer SWISS International Air Lines: ”The travel industry is ultimately about people. Every journey has a personal story behind it.”
Heike Birlenbach is the Chief Customer Officer of SWISS International Air Lines, where she leads the airline’s Customer and Commercial divisions as part of the Lufthansa Group. Having built her career in one of the world’s most competitive industries, she has held leadership roles across
